It is the next step after ITIL® Foundation for professionals who have already learned the basics of IT Service Management (ITSM).QMS,conducts this training program as an Open House Training as well as at the Corporate Trainings at their sites.
Why do ITIL® PRACTITIONER?
ITIL® Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives.
The qualification aims to demonstrate that IT Service Management (ITSM) professionals areequipped with the most essential skills to apply ITIL® concepts in their organization. At the same time, it’s designed to give confidence to managers that the members of their team are ready to initiate and successfully carry out required improvement initiatives.
ITIL® Practitioner is complementary to and fits in with the current ITIL® qualification scheme.
To take the ITIL® Practitioner exam, individuals must hold an existing ITIL® Foundation certificate and attendance at an accredited ITIL® Practitioner course is strongly recommended.
The examination is scenario-based i.e. the questions relate to a case study. This case study (referred to as the ‘Scenario’) is the same for all sample and official exams.
The Scenario is included in the Scenario Booklet (see also the sample papers available on AXELOS.com) along with 6 sets of additional information necessary to answer each section of questions.
There are 6 sets of multiple choice questions (MCQs) in the Question Booklet, and each set tests particular learning outcomes from the candidate’s course of study.
There are 40 questions in total and each question is worth 1 mark.
Pass mark: Candidates are expected to achieve a score of 70% (28 marks) or higher in order to pass the examination and be awarded certification.