ISO 20001 Internal Auditor – IT Service Management Standard |
ISO/IEC 20001 is the first worldwide standard specifically aimed at IT Service Management. It describes an integrated set of management processes for the effective delivery of services to the business and its customers. ISO/IEC 20001 is aligned with and complementary to the process approach defined within ITIL from the Office of Government Commerce (OGC). What’s in ISO 20001:
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Course Duration |
Duration Certification |