10 Popular PMP Questions:
1. The quality manager of a company wishes to analyze the data that is coming to him in the form of a list of defects that have occurred in the shipping department. The report comes with defects listed chronologically as they occurred, the cost of the repair necessary to correct each defect, the person involved, and a description of the defect. The manager would like to determine which of the defects should be corrected first according to the frequency of the defect occurring. He should use which of the following quality tools?
a. Cause and effect diagram b. Sampling inspection c. Pareto diagram d. Quality critical path
2. A project manager from the quality control area is trying to categorize the number of mistakes that are made in the area that paints the right front fender of the Mercedes 560 SL. She list all the possible defects on a sheet of paper and asks the inspector to make a mark 11 each time one of the listed defects is found. This is an example of using which of the following quality tools?
a. Scatter diagram b. Statistical measurements c. Check sheet d. Random sampling
3. The project management team should be aware that modern quality management complements modern project management. For example, both disciplines recognize the importance of:
a. Completion in the shortest possible time frame b. Making a maximum profit c. Having lower cost than competitor d. Customer satisfaction
4. In a manufacturing process that is being controlled by control charts there are variables occurring that will affect the process output. Variations in the process that are considered to be normal process variables are called:
a. Common causes b. Uncommon causes c. Special causes d. Random causes
5. Work results, quality checklists, operational definitions, and the management plan are:
a. Inputs to quality control b. Outputs from quality control c. Inputs to quality assurance d. Outputs from quality assurance
6. A control chart is being used to control a manufacturing process. As part of the control, a sample of five years is taken from the manufacturing process each hour of operation. Each of the five parts is measured, and the dimension is recorded on the worksheet. The average of the five parts is plotted on the control chart. This is called which of the following values?
a. X b. X bar c. Sample average d. Control average
7. A project manager for the quality department is trying to solve a problem with a machine that makes die-cast aluminium parts that are used in automobiles. These parts are frequently made with defects. The project manager has decided to hold a meeting to discuss the process of making the parts. He creates a diagram that has branches that show the possible causes of the problems. Each of the branches breaks the cause down into more and more detail. This diagram is called a:
a. Pareto diagram b. Fishtank diagram c. Cause and effect diagram d. Scatter diagram
8. As the manager of the production department where electrical circuits are being made you observe the inspection station where the completed printed circuit assemblies are being inspected. In this operation, the inspector takes the printed circuit assembly and puts it into a fixture. The fixture is part of the testing machine that has three digital readouts. The inspector records the readings on the three digital readouts on his inspection report. This is an example of:
a. Attribute inspection b. Variable inspection c. Sampling inspection d. Process control
9. One of the important advantages of using control charts in managing a production operation is that the control chart tells you when to take corrective action in the process being controlled. Another important result of using control charts is:
a. The control chart identifies the special causes b. The control chart tells you when you should not take corrective action c. The control chart shows how much the defects are costing d. The control chart shows who is responsible for the defects
10. According to the ideas behind modern quality management, quality improvements should be made:
a. In large steps through a detailed study of problems and then implemented as comprehensive solutions when they are funded
b. In small incremental steps
c. By assignment of permanent quality improvement teams
d. By hiring ISO certification consultants to point out quality deficient areas